0101 Labs

0101 Labs’ proposition is that AI should show up on a balance sheet, not in a demo. Their model puts an Industry Expert in front of the client before any tool is chosen, but human experts do not scale to every inbound conversation across nine industries and seven business domains. DevionX was engaged to build the agentic layer that makes that model scalable: avatar-led AI experts that hold a real discovery conversation, resolve Level 1 and Level 2 business queries autonomously, and hand off cleanly to humans for anything more complex. The system had to be credible enough to represent the brand to enterprise executives, accurate enough to be trusted on domain questions, and safe enough that it never invents an answer.

1. 01

   Designed the agentic architecture around a persona-per-industry model: each avatar expert carries its own knowledge scope, tone, escalation rules and domain vocabulary.

2. 02

   Built the avatar layer using HeyGen for photoreal interactive video presenters, so the experience is a face-to-face conversation rather than a chat window.

3. 03

   Integrated a full conversational loop: speech-to-text for the caller, LLM reasoning for the response, and neural text-to-speech driving the avatar’s voice and lip-sync in near real time.

4. 04

   Implemented Retrieval-Augmented Generation over a curated enterprise knowledge base so every answer is grounded in approved source material instead of model memory.

5. 05

   Established the training-data pipeline: ingestion of SOPs, product documentation, FAQs, policy documents and historical ticket resolutions, followed by cleaning, chunking, embedding and indexing into a vector store with industry and domain metadata for precise retrieval.

6. 06

   Engineered L1 and L2 issue taxonomies with confidence thresholds: the agent resolves what it can prove, and escalates the rest to a human expert with full conversation context attached.

7. 07

   Built the discovery-to-solution automation: the agent captures the business problem during conversation and a tailored AI solution with costs, timeline and next steps is generated and emailed within 24 hours.

8. 08

   Integrated a toll-free voice channel so the same agent brain answers a phone call, not only a web session.

9. 09

   Implemented guardrails, refusal handling, PII protection and human-in-the-loop review before any new knowledge goes live.

10. 10

    Completed the build, transferred full ownership and source control to the client, and continued under an Annual Maintenance Contract covering support, model updates and knowledge-base expansion.

Every layer designed, built and operated for this system to run in production.

1. 01

   Avatar Expert Directory

   Named industry personas (Automotive, BFSI, E-Commerce, FMCG, Healthcare, Hospitality, Manufacturing, Real Estate, Retail) selectable by industry and domain.

2. 02

   Real-Time Conversational Engine

   STT → LLM reasoning → TTS → avatar rendering loop with interruption handling and latency management.

3. 03

   RAG Knowledge Layer

   Vector-indexed enterprise corpus with metadata filtering by industry, domain and document type.

4. 04

   L1 / L2 Resolution Engine

   Intent classification, confidence scoring, guided resolution flows and automated closure.

5. 05

   Escalation & Handoff

   Threshold-based routing to human experts with full transcript and context package.

6. 06

   Discovery-to-Proposal Automation

   Structured problem capture during conversation feeding a 24-hour solution email with cost and timeline.

7. 07

   Toll-Free Voice Assistant

   Telephony channel served by the same agent brain and knowledge base.

8. 08

   Lead Capture & CRM Sync

   Qualified-lead capture from conversations pushed into the client’s sales workflow.

9. 09

   Knowledge Management Console

   Document upload, versioning, re-indexing, approval workflow and content ownership.

10. 10

    Guardrails & Safety Layer

    Grounding enforcement, refusal policies, PII redaction, prohibited-topic handling, audit logging.

11. 11

    Analytics & Observability

    Conversation volumes, resolution rate, deflection rate, escalation reasons, token and cost telemetry.

12. 12

    Admin & Tenant Console

    Persona configuration, prompt and script management, access control, environment promotion.

• 01

  An agentic workstation that lets a boutique expert firm hold qualified discovery conversations at unlimited concurrency without diluting expert quality.

• 02

  L1 and L2 deflection across the full industry × domain matrix, reserving human experts for genuinely complex work.

• 03

  Grounded, auditable answers: every response traceable to approved source material, which is what makes the system usable in front of enterprise buyers.

• 04

  Multi-channel parity: the same agent brain serves web avatar sessions and toll-free voice calls.

• 05

  Clean commercial close: project completed, full ownership and IP transferred to the client, with DevionX retained on AMC for ongoing support, model refresh and knowledge expansion.

• For the client: an AI product they own outright, with a maintenance partner who knows the codebase.

• For their customers: an expert conversation available instantly, at any hour, in any covered industry.

• For DevionX: a reference build proving end-to-end agentic AI capability from data pipeline to avatar delivery.